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Are your harnesses escape-proof?
Yes, our harnesses are designed to be escape-proof. They feature three adjustable points which ensure a snug and secure fit, preventing your pet from getting out of the harness. This design is especially effective for pets who are skilled at escaping
Do you have crates in stock?
Crate availability can vary by size and color. For the most up-to-date information on the style you’re looking for, please contact us at 303.879.4434 or [email protected] — our team will be happy to check current stock and provide an update!
Do you offer discounts or wholesale pricing?
We don’t currently offer wholesale or custom orders, but we do run tail-wagging sales and exclusive discount codes throughout the year! 🐾Subscribe to our emails to be the first to know about special offers, new product launches, and ways to keep you
How do I print a return label for my order?
To print a return label for your order, you will receive an email with a link to your label. If you are unable to locate it, please reach out to us, and our team will resend the attachment for your convenience. Ensure that you check your email thorou
What should I do if my order has not shipped yet?
If your order has not shipped yet and it's been more than the usual processing time (typically a few business days), we recommend reaching out to us with your order number and the email address used for the purchase. Our team will escalate the issue
What should I do if my order is past the expected delivery date?
If your order is past the expected delivery date, please contact our team for assistance. Provide your order details, including the order ID, item names, and shipping address, so we can investigate the issue and ensure a timely resolution.
How can I initiate a return for my order?
If you wish to return an item from your order, please use the Returns Portal provided by our company. You can access the portal through the link shared by our customer service representatives. Once you access the portal, follow the instructions to in
Where are my cushions if I've received my crates but not them?
If you have received your crates but not the accompanying cushions, it could be due to separate packaging and shipping. We suggest monitoring your email for status updates about the shipment that is still being prepared. Your cushions should be dispa
What size Modern Sommet Wood Crate is recommended for a large dog like a golden retriever?
For a golden retriever that is expected to grow to about 75 pounds, we recommend the XXL size crate. This size will accommodate your dog comfortably once fully grown.
What if there is a discrepancy with the refund or chargeback process?
In the event of a discrepancy with the refund or chargeback process, ensure that you have returned the items using our Returns Portal. Upon return receipt, a refund should be processed. If a chargeback is initiated through your bank and there is conf
What should I do if I face delays with my crate order?
If your order is experiencing delays, please know our production team is working hard to craft each crate with the attention and quality it deserves. Because of the high demand and hands-on nature of our products, production times can occasionally ta
What options are available for paying for Boulderbarks products?
We offer convenient payment options for our Boulderbarks products, including Afterpay and Shop Pay. These services allow you to pay for your purchase in interest-free installments, divided into four payments. This flexible payment approach ensures yo