boulderbarks

If your order is experiencing delays, please know our production team is working hard to craft each crate with the attention and quality it deserves. Because of the high demand and hands-on nature of our products, production times can occasionally take longer than expected.We&#x2019;re constantly enhancing our process to improve turnaround times and keep you informed every step of the way. If your delay is related to a specific color, alternative options may be available. Please contact us at <a data-start="497" data-end="518" rel="noopener">info@boulderbarks.com</a> or call/text 303.879.4434 &#x2014; we&#x2019;ll gladly review current availability and help find the best solution for you.

If your order is experiencing delays, please know our production team is working hard to craft each crate with the attention and quality it deserves. Because of the high demand and hands-on nature of our products, production times can occasionally ta

What should I do if I face delays with my crate order?

What is your cancellation policy?

How do I cancel my order?

How do I track my order?

Can I edit or add anything to my order?

Order Management

My order was marked delivered but it’s not here.

Do you offer expedited shipping?

Do you offer free shipping?

How long does delivery take?

How much does shipping cost?

Shipping & Delivery Information

What do I do if I receive the wrong item in my order?

How do I apply promo/discount codes?

What do I do if my item(s) arrives damaged?

When will I get my refund?

Customer Support

Crate Support

Are your harnesses escape-proof?

Do you have crates in stock?

Do you offer discounts or wholesale pricing?

How do I print a return label for my order?

What should I do if my order has not shipped yet?

What should I do if my order is past the expected delivery date?

How can I initiate a return for my order?

Where are my cushions if I've received my crates but not them?

What size Modern Sommet Wood Crate is recommended for a large dog like a golden retriever?

What if there is a discrepancy with the refund or chargeback process?

What options are available for paying for Boulderbarks products?

What should I do if I face delays with my crate order?Updated 2 months ago