How do I track my order?Updated 2 months ago

How to Track Your Order

We want you to know exactly where your order is at every step of the way. While we strive to ensure accurate information is always available, please note that the Shop app may not always provide the most up-to-date tracking details. Here’s how you can track your order:

1. Tracking Email

Once your order ships, we send you an email with tracking information. This email will include the carrier details and a direct link to track your package. Be sure to check your inbox (and spam folder, just in case!) for this important email.

2. Chat Button on Our Website

If you don’t have the tracking email or want to check the status of your order directly on our website, you can use the chat feature. Simply visit the homepage of our website and click on the chat button in the bottom right corner. Our team can assist you with your order status and any other tracking-related questions.

3. What to Do if Tracking Information is Incorrect

If you notice discrepancies with the tracking information, don’t worry! You can always reach out to us directly through email at [email protected] or via the chat button. Our customer service team will be happy to investigate and provide updates or assistance.

If you have any more questions or need additional help tracking your order, feel free to reach out to us!