What do I do if my item(s) arrives damaged?Updated 7 days ago

Damaged Items Policy

We take great care in packaging and shipping your order, but if something arrives damaged, we’re here to make it right.

If your item arrives damaged:

1. Contact us within 7 days of delivery.

2. Email us at [email protected] with:

   • Your order number

   • A description of the damage

   • Clear photos of the damaged item and packaging

You can also call us at 303.879.4434 for immediate assistance.

Once we receive your information, we’ll review your case and work with you to offer a replacement, refund, or store credit—whichever makes the most sense for the situation.

We’re committed to ensuring you and your pup are happy with your purchase. Thank you for your understanding and support!