What do I do if I receive the wrong item in my order?Updated 2 months ago

Wrong Item Received Policy

We double-check every order before it ships, but if you received the wrong item, we sincerely apologize—and we’ll fix it right away.

Here's what to do:

1. Contact us within 5 days of receiving your order.

2. Email [email protected] with:

   • Your order number

   • A photo of the item you received

   • A brief description of the issue

You can also call us at 303.879.4434 for faster assistance.

Once we review the details, we’ll send you the correct item as quickly as possible. We’ll also provide instructions for returning the incorrect item, if needed—at no cost to you.

We truly appreciate your patience and support, and we’ll make sure your order is made right.