boulderbarks

Need help tracking your order or have questions? Visit the BoulderBarks Help Center for easy-to-follow guides, tracking info, and direct customer support via chat or email.

Help Center | BoulderBarks - Track Your Order and Get Support

Order Management

Shipping & Delivery Information

Customer Support

Yes, our harnesses are designed to be escape-proof. They feature three adjustable points which ensure a snug and secure fit, preventing your pet from getting out of the harness. This design is especially effective for pets who are skilled at escaping

Yes, our harnesses are designed to be escape-proof. They feature three adjustable points which ensure a snug and secure fit, preventing your pet from getting out of the harness. This design is especially effective for pets who are skilled at escaping standard harnesses.

Are your harnesses escape-proof?

Crate availability can vary by size and color. For the most up-to-date information on the style you’re looking for, please contact us at 303.879.4434 or info@boulderbarks.com — our team will be happy to check current stock and provide an update!

Crate availability can vary by size and color. For the most up-to-date information on the style you&#x2019;re looking for, please contact us at 303.879.4434 or <a data-start="159" data-end="180" data-is-only-node rel="noopener">info@boulderbarks.com</a> &#x2014; our team will be happy to check current stock and provide an update!

Do you have crates in stock?

We don’t currently offer wholesale or custom orders, but we do run tail-wagging sales and exclusive discount codes throughout the year! 🐾Subscribe to our emails to be the first to know about special offers, new product launches, and ways to keep you

We don&#x2019;t currently offer wholesale or custom orders, but we&#xA0;do run tail-wagging sales and exclusive discount codes throughout the year! &#x1F43E; Subscribe to our emails to be the first to know about special offers, new product launches, and ways to keep your pup looking their best.

Do you offer discounts or wholesale pricing?

To print a return label for your order, you will receive an email with a link to your label. If you are unable to locate it, please reach out to us, and our team will resend the attachment for your convenience. Ensure that you check your email thorou

To print a return label for your order, you will receive an email with a link to your label. If you are unable to locate it, please reach out to us, and our team will resend the attachment for your convenience. Ensure that you check your email thoroughly for the label PDF before requesting it again.If you continue to encounter difficulties, please feel free to contact our customer service, and we will assist you as promptly as possible.

How do I print a return label for my order?

If your order has not shipped yet and it's been more than the usual processing time (typically a few business days), we recommend reaching out to us with your order number and the email address used for the purchase. Our team will escalate the issue

If your order has not shipped yet and it&apos;s been more than the usual processing time (typically a few business days), we recommend reaching out to us with your order number and the email address used for the purchase. Our team will escalate the issue and ensure that you receive assistance promptly. Thank you for your patience and understanding while we resolve your order status.

What should I do if my order has not shipped yet?

If your order is past the expected delivery date, please contact our team for assistance. Provide your order details, including the order ID, item names, and shipping address, so we can investigate the issue and ensure a timely resolution.

If your order is past the expected delivery date, please contact our team for assistance. Provide your order details, including the order ID, item names, and shipping address, so we can investigate the issue and ensure a timely resolution.

What should I do if my order is past the expected delivery date?

If you wish to return an item from your order, please use the Returns Portal provided by our company. You can access the portal through the link shared by our customer service representatives. Once you access the portal, follow the instructions to in

If you wish to return an item from your order, please use the Returns Portal provided by our company. You can access the portal through the link shared by our customer service representatives. Once you access the portal, follow the instructions to initiate the return process. Please ensure items are in the same condition you received them, as failure to do so may delay your refund. If further assistance is needed, feel free to reach out to us.

How can I initiate a return for my order?

If you have received your crates but not the accompanying cushions, it could be due to separate packaging and shipping. We suggest monitoring your email for status updates about the shipment that is still being prepared. Your cushions should be dispa

If you have received your crates but not the accompanying cushions, it could be due to separate packaging and shipping. We suggest monitoring your email for status updates about the shipment that is still being prepared. Your cushions should be dispatched shortly and any upcoming notifications will help keep you informed. Thank you for your patience and support during this process. We are committed to providing solutions for your concerns promptly.

Where are my cushions if I've received my crates but not them?

For a golden retriever that is expected to grow to about 75 pounds, we recommend the XXL size crate. This size will accommodate your dog comfortably once fully grown.

For a golden retriever that is expected to grow to about 75 pounds, we recommend the XXL size crate. This size will accommodate your dog comfortably once fully grown.

What size Modern Sommet Wood Crate is recommended for a large dog like a golden retriever?

In the event of a discrepancy with the refund or chargeback process, ensure that you have returned the items using our Returns Portal. Upon return receipt, a refund should be processed. If a chargeback is initiated through your bank and there is conf

In the event of a discrepancy with the refund or chargeback process, ensure that you have returned the items using our Returns Portal. Upon return receipt, a refund should be processed. If a chargeback is initiated through your bank and there is confusion, please contact your credit card issuer. We do not actively dispute rightful chargebacks, and we encourage communication with your financial institution as they manage these transactions.

What if there is a discrepancy with the refund or chargeback process?

If your order is experiencing delays, please know our production team is working hard to craft each crate with the attention and quality it deserves. Because of the high demand and hands-on nature of our products, production times can occasionally ta

If your order is experiencing delays, please know our production team is working hard to craft each crate with the attention and quality it deserves. Because of the high demand and hands-on nature of our products, production times can occasionally take longer than expected.We&#x2019;re constantly enhancing our process to improve turnaround times and keep you informed every step of the way. If your delay is related to a specific color, alternative options may be available. Please contact us at <a data-start="497" data-end="518" rel="noopener">info@boulderbarks.com</a> or call/text 303.879.4434 &#x2014; we&#x2019;ll gladly review current availability and help find the best solution for you.

What should I do if I face delays with my crate order?

We offer convenient payment options for our Boulderbarks products, including Afterpay and Shop Pay. These services allow you to pay for your purchase in interest-free installments, divided into four payments. This flexible payment approach ensures yo

We offer convenient payment options for our Boulderbarks products, including Afterpay and Shop Pay. These services allow you to pay for your purchase in interest-free installments, divided into four payments. This flexible payment approach ensures you can manage your budget while enjoying our products.