My order was marked delivered but it’s not here.Updated 2 months ago

Missing Package Policy

If your order shows as "Delivered" but you haven’t received it, don’t worry—we’re here to help.

Here’s what to do first:

1. Double-check your surroundings — Carriers may leave packages in hidden spots like side doors, porches, mailboxes, or with neighbors.

2. Confirm the shipping address on your order confirmation to ensure it was entered correctly.

3. Wait 24 hours — Occasionally, carriers mark a package as delivered slightly before it actually arrives.

Still missing?

If it’s been more than 24 hours since the delivery scan and your package hasn’t turned up, please reach out to us at [email protected] or call 303.879.4434. Include your order number so we can assist you quickly.

We’ll help guide you through next steps, which may include:

• Contacting the carrier to open an investigation

• Filing a lost package claim if needed

• Exploring replacement or resolution options based on the outcome

We know how frustrating this can be and we’ll do our best to make it right.